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p.contentServerUrl+p.prechatHandler+"?endpoint="+encodeURIComponent(n)},k.prototype.setLanguage=function(t){this.language=t},k.prototype.startChat=function(t){return!!this.dispatchEvent(k.EVENT.BUTTON_ACCEPTED)&&(ta(this.buttonId,t),!0)},k.prototype.rejectChat=function(){return!!this.dispatchEvent(k.EVENT.BUTTON_REJECTED)},k.prototype.dispatchEvent=function(t){return!da.hasOwnProperty(this.buttonId)||!1!==da[this.buttonId].call(this,t)},s.prototype.init=function(t,e){this.buttonId=t,this.element=e},s.prototype.getId=function(){return this.buttonId},s.prototype.setState=function(t){return f.log("Setting state for button "+this.buttonId+" to "+(t?"online":"offline")),!!l[this.buttonId].dispatchEvent(t?k.EVENT.BUTTON_AVAILABLE:k.EVENT.BUTTON_UNAVAILABLE)},ha.prototype=new k,R.prototype=new k,R.prototype.startChat=function(t,e){if(this.dispatchEvent(k.EVENT.BUTTON_ACCEPTED)){var n=this.buttonId.split("_");return ta(n[1],t,n[0],e),!0}return!1},S.prototype=new s,S.prototype.setState=function(t){s.prototype.setState.call(this,t)&&(this.element.style.display=t?"":"none")},T.prototype=new s,T.prototype.setState=function(t){s.prototype.setState.call(this,t)&&(this.element.style.display=t?"none":"")};var ea=!1,F=null,fa={},G={};h.prototype=new k,h.RENDERER={Slide:{renderClass:I},Fade:{renderClass:J},Appear:{renderClass:L},Custom:{renderClass:D}},h.START_POSITION={TopLeft:{xPercent:0,xPosition:-1,xOffset:-1,yPercent:0,yPosition:-1,yOffset:-1},TopLeftTop:{xPercent:0,xPosition:0,xOffset:1,yPercent:0,yPosition:-1,yOffset:-1},Top:{xPercent:.5,xPosition:-.5,xOffset:0,yPercent:0,yPosition:-1,yOffset:-1},TopRightTop:{xPercent:1,xPosition:-1,xOffset:-1,yPercent:0,yPosition:-1,yOffset:-1},TopRight:{xPercent:1,xPosition:0,xOffset:1,yPercent:0,yPosition:-1,yOffset:-1},TopRightRight:{xPercent:1,xPosition:0,xOffset:1,yPercent:0,yPosition:0,yOffset:1},Right:{xPercent:1,xPosition:0,xOffset:1,yPercent:.5,yPosition:-.5,yOffset:0},BottomRightRight:{xPercent:1,xPosition:0,xOffset:1,yPercent:1,yPosition:-1,yOffset:-1},BottomRight:{xPercent:1,xPosition:0,xOffset:1,yPercent:1,yPosition:0,yOffset:1},BottomRightBottom:{xPercent:1,xPosition:-1,xOffset:-1,yPercent:1,yPosition:0,yOffset:1},Bottom:{xPercent:.5,xPosition:-.5,xOffset:0,yPercent:1,yPosition:0,yOffset:1},BottomLeftBottom:{xPercent:0,xPosition:0,xOffset:1,yPercent:1,yPosition:0,yOffset:1},BottomLeft:{xPercent:0,xPosition:-1,xOffset:-1,yPercent:1,yPosition:0,yOffset:1},BottomLeftLeft:{xPercent:0,xPosition:-1,xOffset:-1,yPercent:1,yPosition:-1,yOffset:-1},Left:{xPercent:0,xPosition:-1,xOffset:-1,yPercent:.5,yPosition:-.5,yOffset:0},TopLeftLeft:{xPercent:0,xPosition:-1,xOffset:-1,yPercent:0,yPosition:0,yOffset:1}},h.END_POSITION={TopLeft:{xPercent:0,xOffset:1,yPercent:0,yOffset:1},Top:{xPercent:.5,xOffset:0,yPercent:0,yOffset:1},TopRight:{xPercent:1,xOffset:-1,yPercent:0,yOffset:1},Left:{xPercent:0,xOffset:1,yPercent:.5,yOffset:0},Center:{xPercent:.5,xOffset:0,yPercent:.5,yOffset:0},Right:{xPercent:1,xOffset:-1,yPercent:.5,yOffset:0},BottomLeft:{xPercent:0,xOffset:1,yPercent:1,yOffset:-1},Bottom:{xPercent:.5,xOffset:0,yPercent:1,yOffset:-1},BottomRight:{xPercent:1,xOffset:-1,yPercent:1,yOffset:-1}},h.prototype.setRules=function(t,e){if(t&&e){for(var n in t){var i=t[n],r=null;switch(i.type){case m.TYPE.NUMBER_OF_PAGE_VIEWS:r=new M(i.order,this.buttonId,A.getPageCount(),i.operator,parseInt(i.value,10));break;case m.TYPE.URL_MATCH:r=new M(i.order,this.buttonId,A.getCurrentPage(),i.operator,i.value);break;case m.TYPE.SECONDS_ON_PAGE:r=new N(i.order,this.buttonId,(new Date).getTime(),i.operator,1e3*parseInt(i.value,10));break;case m.TYPE.SECONDS_ON_SITE:r=new N(i.order,this.buttonId,parseInt(A.getSessionStart(),10),i.operator,1e3*parseInt(i.value,10));break;case m.TYPE.CUSTOM_VARIABLE:r=new U(i.order,this.buttonId,i.name,i.operator,i.value),G.hasOwnProperty(i.name)||(G[i.name]=[]),G[i.name].push(this.buttonId)}null!=r&&this.addRule(r)}this.filterLogic=e,this.ruleTree=E(e)}},h.prototype.setOnlineState=function(t){!t&&null!==this.inviteTimeout&&(clearTimeout(this.inviteTimeout),this.inviteTimeout=null),!t&&null!==this.autoRejectTimeout&&(clearTimeout(this.autoRejectTimeout),this.autoRejectTimeout=null),k.prototype.setOnlineState.call(this,t)},h.prototype.isActive=function(){return this.active},h.prototype.setActive=function(t){this.active=t},h.prototype.addTracker=function(t){this.trackers=[],k.prototype.addTracker.call(this,t)},h.prototype.getTracker=function(){if(1!=this.trackers.length)throw Error("InviteButtons should have exactly 1 tracker");return this.trackers[0]},h.prototype.startChat=function(t){return!(!this.active||!k.prototype.startChat.call(this,t))&&(this.getTracker().accept(),!0)},h.prototype.rejectChat=function(){return!(!this.active||!k.prototype.rejectChat.call(this))&&(this.getTracker().reject(),!0)},h.prototype.trigger=function(){if(f.getCookie("liveagent_invite_rejected_"+this.buttonId))return!1;var t=!0;if(null!=this.ruleTree&&(f.logGroupStart("Invite "+this.buttonId+" Rule Evaluation"),f.log("Filter Logic: "+this.filterLogic),t=this.ruleTree.evaluate(this),f.logGroupEnd()),!t&&null!=this.inviteDelay){var e=this;this.inviteTimeout=window.setTimeout((function(){e.setOnlineState(!0)}),this.inviteDelay),this.inviteDelay=null}return t},h.prototype.addRule=function(t){this.rules[t.getId()]=t},h.prototype.getRule=function(t){return this.rules[t]},h.prototype.getInviteDelay=function(){return this.inviteDelay},h.prototype.setInviteDelay=function(t){f.log("Setting invite delay to: "+t),this.inviteDelay=t},h.prototype.setAutoRejectTimeout=function(t){this.autoRejectTimeout=t},z.prototype=new s,z.prototype.setState=function(e){e&&!ea&&t(this.buttonId).trigger()&&s.prototype.setState.call(this,!0)?(ea=!0,F=this.buttonId,this.renderer.render()):!e&&t(this.buttonId).isActive()&&s.prototype.setState.call(this,!1)&&(ea=!1,this.remove(!0))},z.prototype.renderFinish=function(){if(t(this.buttonId).setActive(!0),-1!=this.rejectTime){var e=this.buttonId;t(this.buttonId).setAutoRejectTimeout(window.setTimeout((function(){t(e).rejectChat()}),1e3*this.rejectTime))}this.renderer.renderFinish()},z.prototype.accept=function(){this.hasInviteAfterAccept||f.setCookie("liveagent_invite_rejected_"+this.buttonId,!0,!1),this.remove(!1)},z.prototype.reject=function(){this.hasInviteAfterReject||f.setCookie("liveagent_invite_rejected_"+this.buttonId,!0,!1),this.remove(!0)},z.prototype.remove=function(e){t(this.buttonId).setActive(!1),this.renderer.remove(e)},z.prototype.removeFinish=function(){this.renderer.remove(!1)},r.prototype.init=function(t,e,n,i){window.innerWidth?this.realWidth=window.innerWidth:document.documentElement&&document.documentElement.clientWidth?this.realWidth=document.documentElement.clientWidth:document.body&&(this.realWidth=document.body.clientWidth),window.innerHeight?this.realHeight=window.innerHeight:document.documentElement&&document.documentElement.clientHeight?this.realHeight=document.documentElement.clientHeight:document.body&&(this.realHeight=document.body.clientHeight),this.offset=25,this.buttonId=t,this.animationPrefix=f.getCssAnimation(e),this.element=e,this.element.style.position=null!==this.animationPrefix?"fixed":"absolute",this.element.style.left="-1000px",this.element.style.top="-1000px",this.element.style.zIndex="10000",this.element.style.display="",this.width=this.element.offsetWidth,this.height=this.element.offsetHeight,this.startPosition=n,this.endPosition=i},r.prototype.render=function(){this.element.style.display=""},r.prototype.renderFinish=function(){},r.prototype.remove=function(t){this.element.style.left="-1000px",this.element.style.top="-1000px"},r.prototype.addRenderListeners=function(){var t=this.buttonId,e="AnimationIteration",n="AnimationEnd";""==this.animationPrefix?(e=e.toLowerCase(),n=n.toLowerCase()):(e=this.animationPrefix+e,n=this.animationPrefix+n),f.addEventListener(this.element,e,(function(){C(t).renderFinish()})),f.addEventListener(this.element,n,(function(){C(t).removeFinish()}))},I.prototype=new r,I.prototype.render=function(){r.prototype.addRenderListeners.call(this);var t=this.width*this.startPosition.xPosition+this.offset*this.startPosition.xOffset,e=this.height*this.startPosition.yPosition+this.offset*this.startPosition.yOffset,n=-1*this.width*this.endPosition.xPercent+this.offset*this.endPosition.xOffset,i=-1*this.height*this.endPosition.yPercent+this.offset*this.endPosition.yOffset,o="";""!==this.animationPrefix&&(o="-"+this.animationPrefix+"-");var a=document.createElement("style");a.innerHTML="@"+o+"keyframes slide"+this.buttonId+"{from { margin-left: "+t+"px; margin-top: "+e+"px; left: "+100*this.startPosition.xPercent+"%; top: "+100*this.startPosition.yPercent+"%; }to { margin-left: "+n+"px; margin-top: "+i+"px; left: "+100*this.endPosition.xPercent+"%; top: "+100*this.endPosition.yPercent+"%; }}",document.getElementsByTagName("head")[0].appendChild(a),this.element.style[o+"animation-name"]="slide"+this.buttonId,this.element.style[o+"animation-duration"]="1s",this.element.style[o+"animation-iteration-count"]="2",this.element.style[o+"animation-direction"]="alternate",this.element.style[o+"animation-timing-function"]="ease-in-out",this.element.style.setProperty(o+"animation-name","slide"+this.buttonId,""),this.element.style.setProperty(o+"animation-duration","1s",""),this.element.style.setProperty(o+"animation-iteration-count","2",""),this.element.style.setProperty(o+"animation-direction","alternate",""),this.element.style.setProperty(o+"animation-timing-function","ease-in-out",""),r.prototype.render.call(this)},I.prototype.renderFinish=function(){var t="";""!==this.animationPrefix&&(t="-"+this.animationPrefix+"-"),this.element.style[t+"animation-play-state"]="paused",this.element.style.setProperty(t+"animation-play-state","paused","")},I.prototype.remove=function(t){var e="";""!==this.animationPrefix&&(e="-"+this.animationPrefix+"-"),t?(this.element.style[e+"animation-play-state"]="running",this.element.style.setProperty(e+"animation-play-state","running","")):(this.element.style[e+"animation-name"]="",this.element.style.setProperty(e+"animation-name","",""),r.prototype.remove.call(this,t))},J.prototype=new r,J.prototype.render=function(){r.prototype.addRenderListeners.call(this);var t="";""!==this.animationPrefix&&(t="-"+this.animationPrefix+"-");var e=document.createElement("style");e.innerHTML="@"+t+"keyframes fade"+this.buttonId+"{from { opacity: 0; }to { opacity: 1; }}",document.getElementsByTagName("head")[0].appendChild(e),this.element.style[t+"animation-name"]="fade"+this.buttonId,this.element.style[t+"animation-duration"]="1s",this.element.style[t+"animation-iteration-count"]="2",this.element.style[t+"animation-direction"]="alternate",this.element.style[t+"animation-timing-function"]="ease-in-out",this.element.style.setProperty(t+"animation-name","fade"+this.buttonId,""),this.element.style.setProperty(t+"animation-duration","1s",""),this.element.style.setProperty(t+"animation-iteration-count","2",""),this.element.style.setProperty(t+"animation-direction","alternate",""),this.element.style.setProperty(t+"animation-timing-function","ease-in-out",""),this.element.style.marginLeft=-1*this.width*this.endPosition.xPercent+this.offset*this.endPosition.xOffset+"px",this.element.style.left=100*this.endPosition.xPercent+"%",this.element.style.marginTop=-1*this.height*this.endPosition.yPercent+this.offset*this.endPosition.yOffset+"px",this.element.style.top=100*this.endPosition.yPercent+"%",r.prototype.render.call(this)},J.prototype.renderFinish=function(){var t="";""!==this.animationPrefix&&(t="-"+this.animationPrefix+"-"),this.element.style[t+"animation-play-state"]="paused",this.element.style.setProperty(t+"animation-play-state","paused","")},J.prototype.remove=function(t){var e="";""!==this.animationPrefix&&(e="-"+this.animationPrefix+"-"),t?(this.element.style[e+"animation-play-state"]="running",this.element.style.setProperty(e+"animation-play-state","running",""),this.element.style.opacity=0):(this.element.style[e+"animation-name"]="",this.element.style.setProperty(e+"animation-name","",""),r.prototype.remove.call(this,t))},L.prototype=new r,L.prototype.render=function(){this.element.style.marginLeft=-1*this.width*this.endPosition.xPercent+this.offset*this.endPosition.xOffset+"px",this.element.style.left=100*this.endPosition.xPercent+"%",this.element.style.marginTop=-1*this.height*this.endPosition.yPercent+this.offset*this.endPosition.yOffset+"px",this.element.style.top=100*this.endPosition.yPercent+"%",r.prototype.render.call(this),C(this.buttonId).renderFinish()},L.prototype.remove=function(t){t?C(this.buttonId).removeFinish():r.prototype.remove.call(this,t)},D.prototype=new r,D.prototype.render=function(){C(this.buttonId).renderFinish()},D.prototype.renderFinish=function(){},D.prototype.remove=function(t){t&&C(this.buttonId).removeFinish()},m.TYPE={NUMBER_OF_PAGE_VIEWS:"NUMBER_OF_PAGE_VIEWS",URL_MATCH:"URL_MATCH",SECONDS_ON_PAGE:"SECONDS_ON_PAGE",SECONDS_ON_SITE:"SECONDS_ON_SITE",CUSTOM_VARIABLE:"CUSTOM_VARIABLE"},m.OPERATOR={EQUALS:"EQUALS",NOT_EQUAL:"NOT_EQUAL",START_WITH:"START_WITH",CONTAINS:"CONTAINS",NOT_CONTAIN:"NOT_CONTAIN",LESS_THAN:"LESS_THAN",GREATER_THAN:"GREATER_THAN",LESS_OR_EQUAL:"LESS_OR_EQUAL",GREATER_OR_EQUAL:"GREATER_OR_EQUAL"},m.prototype.init=function(t,e,n,i,r){this.ruleId=t,this.buttonId=e,this.compareFrom=n,this.operator=i,this.compareTo=r},m.prototype.getId=function(){return this.ruleId},m.prototype.evaluate=function(t,e){switch(this.operator){case m.OPERATOR.EQUALS:return f.log("Evaluate: "+t+" == "+e),t==e;case m.OPERATOR.NOT_EQUAL:return f.log("Evaluate: "+t+" != "+e),t!=e;case m.OPERATOR.START_WITH:return f.log("Evaluate: "+t+" indexOf "+e+" == 0"),0==t.indexOf(e);case m.OPERATOR.CONTAINS:return f.log("Evaluate: "+t+" indexOf "+e+" != -1"),-1!=t.indexOf(e);case m.OPERATOR.NOT_CONTAIN:return f.log("Evaluate: "+t+" indexOf "+e+" == -1"),-1==t.indexOf(e);case m.OPERATOR.LESS_THAN:return f.log("Evaluate: "+parseFloat(t)+" < "+parseFloat(e)),parseFloat(t)<parseFloat(e);case m.OPERATOR.GREATER_THAN:return f.log("Evaluate: "+parseFloat(t)+" > "+parseFloat(e)),parseFloat(t)>parseFloat(e);case m.OPERATOR.LESS_OR_EQUAL:return f.log("Evaluate: "+parseFloat(t)+" <= "+parseFloat(e)),parseFloat(t)<=parseFloat(e);case m.OPERATOR.GREATER_OR_EQUAL:return f.log("Evaluate: "+parseFloat(t)+" >= "+parseFloat(e)),parseFloat(t)>=parseFloat(e)}},M.prototype=new m,M.prototype.evaluate=function(){return f.log("Evaluating StandardInviteRule"),m.prototype.evaluate.call(this,this.compareFrom,this.compareTo)},N.prototype=new m,N.prototype.evaluate=function(){f.log("Evaluating TimerInviteRule");var e=(new Date).getTime()-this.compareFrom,n=m.prototype.evaluate.call(this,e,this.compareTo);return!n&&e<=this.compareTo&&(e=this.compareTo-e,(null==t(this.buttonId).getInviteDelay()||e<t(this.buttonId).getInviteDelay())&&t(this.buttonId).setInviteDelay(e)),n},U.prototype=new m,U.prototype.evaluate=function(){return fa.hasOwnProperty(this.compareFrom)?(f.log("Evaluating CustomInviteRule"),m.prototype.evaluate.call(this,fa[this.compareFrom].toString(),this.compareTo)):(f.log("CustomInviteRule evaluation failed due to missing custom variable"),!1)};var ja=0;y.prototype.init=function(t,e){this.left=t,this.right=e},y.prototype.evaluate=function(t){return!1},Y.prototype=new y,Y.prototype.evaluate=function(t){return f.log("Evaluating Atom Node: "+this.ruleId),t.getRule(this.ruleId).evaluate()},V.prototype=new y,V.prototype.evaluate=function(t){return f.logGroupStart("Evaluating And Node"),t=this.left.evaluate(t)&&this.right.evaluate(t),f.logGroupEnd(),t},W.prototype=new y,W.prototype.evaluate=function(t){return f.logGroupStart("Evaluating Or Node"),t=this.left.evaluate(t)||this.right.evaluate(t),f.logGroupEnd(),t},X.prototype=new y,X.prototype.evaluate=function(t){return f.logGroupStart("Evaluating Not Node"),t=!this.left.evaluate(t),f.logGroupEnd(),t},ka.prototype.toJSON=function(){return{label:this.getLabel(),value:this.getValue(),displayToAgent:this.getDisplayToAgent(),entityMaps:this.getMapper().getEntityMaps(),transcriptFields:this.getMapper().getTranscriptFields(),doKnowledgeSearch:this.getDoKnowledgeSearch()}},Z.prototype.map=function(t,e,n,i,r){void 0===n&&(n=!0),void 0===i&&(i=!0),void 0===r&&(r=!0),this.getEntityMaps().push(new la(t,e,n,i,r))},Z.prototype.saveToTranscript=function(t){this.getTranscriptFields().push(t)},la.prototype.toJSON=function(){return{entityName:this.getEntityName(),fieldName:this.getFieldName(),fastFill:this.getFastFill(),autoQuery:this.getAutoQuery(),exactMatch:this.getExactMatch()}};var H={};n._=H,H.handlePing=function(t){q.connection.handlePing(t)},H.error=function(t){t?f.log("Server Error: "+t):f.log("Server responded with an error."),aa()},H.warning=function(t){t?f.log("Server Warning: "+t):f.log("Server sent an anoymous warning.")},H.setNewPtid=function(t){u.setPermanentId(t)},H.clearStorage=function(){A.clear()},n.init=function(t,e,n){if("string"!=typeof t||"string"!=typeof e||"string"!=typeof n)throw Error("The parameters to init must be strings");p.url=t,p.deploymentId=e,p.orgId=n,f.log("System Initialized. Waiting for the DOM to be ready"),"complete"===document.readyState?setTimeout(O,1):document.addEventListener?(document.addEventListener("DOMContentLoaded",O,!1),window.addEventListener("load",O,!1)):window.attachEvent?window.attachEvent("onload",O):f.log("No available event model. Exiting.")},n.getSid=function(){return v},n.enableLogging=function(){Q=!0},n.setLocation=function(t){},n.setChatWindowWidth=function(t){p.chatWindowWidth=t},n.setChatWindowHeight=function(t){p.chatWindowHeight=t},n.disconnect=function(){aa()},n.startChat=function(t,e,n){(e?K(t,e):l[t]).startChat("liveagent"+Math.round(1e5*Math.random())+(new Date).getTime(),n)},n.startChatWithWindow=function(t,e,n,i){(n?K(t,n):l[t]).startChat(e,i)},n.rejectChat=function(t){l[t].rejectChat()},n.showWhenOnline=function(t,e,n){if(q.connection.isRunning())throw Error("You cannot add a button after page initialization.");(t=n?K(t,n):ia(t)).addTracker(new S(t.buttonId,e))},n.showWhenOffline=function(t,e,n){if(q.connection.isRunning())throw Error("You cannot add a button after page initialization.");(t=n?K(t,n):ia(t)).addTracker(new T(t.buttonId,e))},n.addCustomDetail=function(t,e,n){if(q.connection.isRunning())throw Error("You cannot add a detail after page initialization.");if(void 0===t||void 0===e||null===t||null===e)throw Error("CustomDetail contains null value");var i=new ka(t,e,n);ua.push(i);var r={map:function(t,e,n,o,a){if(null==t||null==e||null===n||null===o||null===a)throw Error("CustomDetail.map contains null value");return i.getMapper().map(t,e,n,o,a),r},saveToTranscript:function(t){if(null==t)throw Error("CustomDetail.saveToTranscript contains null value");return i.getMapper().saveToTranscript(t),r},doKnowledgeSearch:function(){return i.setDoKnowledgeSearch(),r}};return r},n.setName=function(t){if(q.connection.isRunning())throw Error("You cannot set the name after page initialization.");ba=t},n.addButtonEventHandler=function(t,e){"function"==typeof e&&(da[t]=e)},n.BUTTON_EVENT=k.EVENT,n.setCustomVariable=function(e,n){if(fa[e]=n,G.hasOwnProperty(e))for(var i=0;i<G[e].length;i++){var r=t(G[e][i]);r.getOnlineState()&&r.setOnlineState(!0)}},n.findOrCreate=function(t){if(q.connection.isRunning())throw Error("You cannot find or create after page initialization.");var 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